Your information is treated with care

Effective Date: March 9, 2026

Haven Home Cleaning values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you interact with our website or services.

Information We Collect

When you request a quote, contact us, or schedule services, we may collect personal information including:

• Name
• Phone number
• Email address
• Service address
• Home details relevant to cleaning services
• Service preferences or scheduling information

We collect only the information necessary to provide our services and communicate with you effectively.

How We Use Your Information

The information you provide may be used to:

• Provide cleaning service quotes
• Communicate with you about services, scheduling, and appointments
• Send confirmations, reminders, invoices, or service updates
• Respond to customer inquiries and support requests
• Improve our services and overall customer experience
• Maintain internal business records

Haven Home Cleaning does not sell, rent, or trade your personal information to third parties.

Text Messaging and Communication

By providing your phone number and contacting Haven Home Cleaning, you consent to receive communications related to your requested services. These communications may include:

• Appointment confirmations
• Service reminders
• Quote follow-ups
• Invoices or payment reminders
• Customer service messages

Message frequency will vary based on your interaction with our business. Standard message and data rates may apply depending on your mobile carrier.

You may request to stop text communications at any time by replying STOP or by contacting us directly.

Website Analytics

Our website may use analytics tools to better understand how visitors interact with our site. These tools may collect non-personal information such as:

• Browser type
• Device information
• Pages visited
• Time spent on pages
• General geographic region

This information helps us improve the functionality, performance, and usability of our website. Analytics data does not personally identify visitors.

Third-Party Services

Our website uses trusted third-party services to help operate our business. For example, quote requests submitted through our website are processed using Formspree, a secure form processing platform.

Information submitted through these services may also be subject to the privacy policies of those third-party providers.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse. Access to personal information is limited to what is necessary to provide services or respond to your requests.

While we strive to protect your information, no method of online transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

You may request to update, correct, or delete your personal information that we maintain, where applicable. To make a request regarding your personal data, please contact us using the information below.

Changes to This Policy

Haven Home Cleaning may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Haven Home Cleaning
Email: Hailey@havenhomecleans.com
Phone: (334) 904-8025